Support Policy

This Support Policy describes what support you can expect from us in regard to Academy Services.

If you have questions about this Support Policy or do not agree with it, please contact us before using the website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes.

By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.

What Our Support Service Covers

We only support our Products, Subscription & Services, sold on our website and app. Our Support Service includes assistance with Products like courses, trainings, certifications access, accessing the website dashboard & e-learning platform login. If you need any other help, please first check the documentation and FAQs of the product. Your question might have been answered already. If it hasn’t, please reach out to our support team.

What Our Support Service Does Not Cover

Our Support Service does not cover our Products supplied by Third Parties who are not our Resellers or Third-Party products and services. We do not offer any Consulting as a service as apart from the product or services purchased.

Support Team Turnaround time

We usually take anywhere up to 48 working hours to respond to your queries posted on any platforms including email, facebook, twitter, linkedin, Google+, Instagram etc.

Preferred faster ways to reach out to us is chat support available on our website and email.

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